A method you can explain in four steps and defend in any meeting.
The difference between consulting that changes something and consulting that produces a document lies entirely in the method. Here is ours, in full.
The four steps of the method
Field
We arrive unannounced and experience what your customer experiences. We call, write, visit, book, complain. Everything is recorded: times, durations, wording, photographs.
Measurement
We convert observation into comparable numbers: first response time, conversion rate, score per dimension, position against three real competitors.
Design
We build the solution with you, not for you. Scripts, routes, pricing, training, materials. All tested with real people before going live.
Execution
We stay until it works. We train the team, sit through the first weeks and come back at 90 days to measure whether what we promised actually happened.
The method only exists because it happens on-site.
No generic report, no checklist done from a distance. Every stage happens physically on the property, with the people who work there every day.
Four principles we do not negotiate
Evidence before opinion
Every statement in our report has proof attached: a recording, a timestamp, a photograph, a data point. No proof, no finding.
Processes, never people
Reports never name individuals. A service problem is almost always a process, training or tooling problem — and that is where it gets solved.
Prioritised by impact
We always rank recommendations by short-term results. Nobody sustains energy for a project that only pays off in month eighteen.
Declared independence
We do not represent a client's competitors during an assignment and we declare any prior relationship in writing. That is what gives our findings value.
What is at stake
Reference estimates for a mid-sized operation in the Algarve, based on models already validated in other markets.
Indicative figures, derived from international wine tourism benchmarks and experience audits. Every project sets its own targets during the diagnosis phase.
Forty-five minutes can change the following year.
Book an initial diagnosis. No cost, no sales pitch, no obligation to continue. By the end you will know exactly what we would do — and you are free to do it yourself.