360º Audit
Independent customer experience diagnosis
A complete audit of everything your customer sees, hears and feels: from first contact to after-sales. Mystery shopping is only the starting point.
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Experience consulting · Algarve
The Algarve has the product. What it lacks is the experience.
We help businesses and territories turn what they already have into experiences people pay for, remember and recommend. Through fieldwork, documented evidence and plans that get executed.
45 minutes · no cost · no commitment
5×
potential growth in tourism revenue per estate
We work with wineries and estates, hospitality, retail and municipalities across the Algarve.
The starting point
Nobody loses customers for one big reason. They lose them for ten small ones.
An email answered on the third day. A forty-minute visit that should last three hours. Signage that stops halfway down the road. On their own they look like details. Added up, they are the reason the business next door is growing and yours is not.
01
What becomes invisible from inside
People who run the operation every day stop seeing what a visitor sees in the first thirty seconds. It is not incompetence — it is habituation.
02
What is not measured does not improve
Without response times, conversion rates and real visitor numbers, every decision is a well-intentioned guess.
03
What nobody says in the meeting
Front-line staff almost always know where the problem is. They are rarely asked, and almost never confidentially.
What we do
Three fronts. The same rigour.
Every service starts from the same principle: go to the field first, then measure, and only then recommend. We do not sell reports — we deliver grounded decisions.
Tourism Consulting
Turning product into experience
We design and implement visitor experiences for wineries, estates and producers. From the route to the story, from the tasting to the shop, from the team to the price.
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Public Sector Consulting
Diagnosing bottlenecks in the tourism territory
Independent analysis of the municipal and regional tourism chain: visitor welcome, signage, seasonality, coordination between stakeholders and capacity to respond.
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How we work
A method you can explain in four steps and defend in any meeting.
We do not start with slides. We start by going there.
01
Field
We arrive unannounced and experience what your customer experiences. We call, write, visit, book, complain. Everything is recorded: times, durations, wording, photographs.
02
Measurement
We convert observation into comparable numbers: first response time, conversion rate, score per dimension, position against three real competitors.
03
Design
We build the solution with you, not for you. Scripts, routes, pricing, training, materials. All tested with real people before going live.
04
Execution
We stay until it works. We train the team, sit through the first weeks and come back at 90 days to measure whether what we promised actually happened.
5×
potential growth in a winery's annual tourism revenue
55%
of visitors buying when a structured narrative exists
−60%
in average response time after audit and correction
90
days to the first independent measurement of results
Indicative figures, derived from international wine tourism benchmarks and experience audits. Every project sets its own targets during the diagnosis phase.
About us
Consulting by people who visit, test, and visit again.
SH1 was born from a simple observation and a lot of mileage: the Algarve has world-class raw material and a tourism experience built at half its potential.
We travelled wineries and estates across Brazil, Chile and Argentina as visitors — not as consultants. We paid for tickets, walked the vineyard, listened to the family story, tasted with food pairing at the table, and left with bottles, glasses and a memory we still retell today. None of it was accidental: it was method.
Back in Portugal the comparison was immediate. The Algarve's product is not inferior. The experience built around it simply does not exist yet. SH1 exists to close that gap — and to do so with the same rigour in any business that depends on how it receives people.
Insights
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Read moreQuestions we get before we start
How much does it cost?
It depends entirely on scale and the number of touchpoints. An audit of a small operation does not cost the same as a municipal diagnosis. What we guarantee is a fixed proposal — defined price, defined scope, no extras midway. The initial 45-minute diagnosis is free.
Do you work with small businesses?
Yes, and they are the majority. We adapt the scope, never the rigour. A family estate with four people gets the same method as a hotel — simply concentrated on what makes a difference at that scale.
How long until we see results?
The first corrections go live during the project itself, typically between weeks three and five. Independent measurement of results happens 90 days after implementation.
Do you stay after the report is delivered?
Yes. A report delivered and abandoned changes nothing, and we live on results we can show. The 90-day follow-up is included in every project.
Do you sign confidentiality agreements?
Always, and before any information is shared. We can use your template or ours.
Next step
Forty-five minutes can change the following year.
Book an initial diagnosis. No cost, no sales pitch, no obligation to continue. By the end you will know exactly what we would do — and you are free to do it yourself.